Contact information
OpenEase is committed to providing professional customer support throughout your shopping experience.
Official Business Information
Store Name: OpenEase
Website: OpenEase.shop
Email:
support@OpenEase.shop
Telephone:
(800) 832-3321
Business Address:
6500 Chem. de la Côte St Luc
Montréal, QC H4V 1G2
Canada
Customer Support
You may contact us regarding:
- Product questions
- Order information
- Shipping and tracking
- Returns
- Refunds
- Damaged merchandise
- Incorrect products
- General store inquiries
Order Inquiries
For faster assistance regarding an existing order, include:
- Your full name
- Order number
- Checkout email address
- Description of your request
If you received damaged or incorrect merchandise, include photographs where possible.
Return Requests
Eligible products may be returned free of charge within 30 days after delivery.
Please initiate your return by emailing:
Do not send merchandise directly to our published business address unless our support team specifically instructs you to do so.
Shipping Information
We offer free worldwide shipping, with estimated delivery within 7–10 business days.
Tracking information will be provided when available after shipment.
Customer Service Commitment
We aim to provide clear, courteous, and professional assistance.
If you experience a problem with your purchase, please contact us directly so we can review the circumstances and provide an appropriate resolution.