Refund policy
At OpenEase, we want you to shop with confidence. If you're not satisfied with an eligible purchase, our 30-day return policy provides a straightforward way to request a return or refund.
1. 30-Day Return Period
Eligible products may be returned within 30 calendar days from the date of delivery.
Return requests submitted after this period may not qualify unless otherwise required by applicable consumer protection law.
2. Free Returns
OpenEase provides free returns for eligible purchases made directly through OpenEase.shop.
After your return request is approved, our customer support team will provide the appropriate return instructions.
Please do not return merchandise without authorization, as the correct return destination may differ from our published business address.
3. Return Eligibility
To qualify for a standard return, an item should generally:
- Be returned within 30 days after delivery.
- Be in its original or reasonably unused condition.
- Include the accessories and components supplied with the product.
- Not have been intentionally damaged or improperly modified.
- Have been purchased directly through OpenEase.shop.
Reasonable inspection after receiving an item does not automatically make it ineligible for return.
4. Starting a Return
To initiate a return, email:
Please include your order number, full name, product being returned, and reason for the request.
Where relevant, photographs may be requested to help our team review the issue.
5. Damaged Products
If an item arrives damaged, contact us as soon as reasonably possible.
Please provide photographs showing the damage and, where applicable, the shipping packaging.
After reviewing your claim, we may provide an appropriate solution such as a replacement, refund, or other remedy.
6. Defective Products
If you believe your product has a manufacturing defect, please contact us with a description and photographs or video when appropriate.
Our team will review the information and provide an appropriate resolution.
7. Incorrect Products
If you receive an item different from the one ordered, contact us promptly.
Verified fulfillment errors will be resolved without additional return costs to you.
8. Missing Items
If an order arrives with an expected component missing, contact our customer service team with your order details.
We will investigate and provide an appropriate resolution.
9. Refunds
Once an eligible return has been received and approved, the refund will normally be issued to the original payment method.
Your financial institution may require additional time to display the transaction after we issue the refund.
10. Refund Processing Time
Approved refunds are typically processed within several business days. Banks and payment providers may require approximately 5–10 business days or longer to post the credit.
These external processing times are outside our direct control.
11. Exchanges
If you would prefer a replacement product, contact us to determine whether an exchange is available.
Exchange requests depend on current inventory.
Where direct exchanges are unavailable, we may process a return and refund so that another order can be placed.
12. Order Cancellations
If you need to cancel an order, contact us immediately.
We will attempt to accommodate the request before fulfillment begins.
Once an order has been processed or shipped, cancellation may no longer be possible. You may instead request a return after delivery under this policy.
13. Incorrect Addresses
Customers are responsible for providing complete and accurate delivery information.
If you notice an error after ordering, contact us immediately. We will attempt to correct it before shipment, although changes cannot be guaranteed after fulfillment begins.
14. Lost Packages
If tracking information indicates that your package may have been lost during transportation, contact us.
We will review available shipment information and work toward an appropriate solution.
15. Consumer Rights
Nothing in this policy is intended to limit rights or remedies that cannot legally be excluded under applicable consumer protection legislation.
Where mandatory law provides greater protection, those legal rights will prevail.
16. Contact
For return or refund assistance:
OpenEase.shop
6500 Chem. de la Côte St Luc
Montréal, QC H4V 1G2
Canada
Email: support@OpenEase.shop
Phone: (800) 832-3321