Shipping policy

At OpenEase, we want receiving your order to be straightforward and predictable.

1. Free Worldwide Shipping

We provide free standard worldwide shipping on eligible orders placed directly through OpenEase.shop.

There is no minimum order value required for standard free shipping unless otherwise clearly stated during a specific promotion.

2. Delivery Time

Our estimated delivery timeframe is:

7–10 business days

Delivery estimates are not guaranteed arrival dates and may vary depending on destination and circumstances outside our reasonable control.

3. Processing

Orders may require processing before carrier pickup, including payment verification, product preparation, quality checks, packaging, and shipment registration.

4. Tracking

Where tracking is available, shipment information will be provided after dispatch.

Please allow time for the carrier's tracking system to register the first scan.

5. Worldwide Delivery

We ship internationally to destinations supported by our logistics network.

Certain remote or restricted destinations may experience limitations or additional transit time.

6. Customs

International shipments may be inspected or processed by customs authorities.

Customs procedures can occasionally extend delivery times beyond the standard estimate.

7. Duties and Taxes

Depending on the destination and applicable regulations, shipments may be subject to customs duties, VAT, import taxes, brokerage charges, or other governmental assessments.

Any applicable charges not collected during checkout are handled according to local laws and regulations.

8. Delivery Delays

Delays may occasionally occur because of:

  • Customs processing
  • Carrier congestion
  • Severe weather
  • Public holidays
  • Transportation interruptions
  • Incorrect delivery information
  • Events beyond reasonable operational control

Contact us if your order significantly exceeds its expected delivery timeframe.

9. Address Accuracy

Customers should verify their shipping information carefully before checkout.

OpenEase cannot guarantee correction of an address after fulfillment has started.

10. Multiple Shipments

An order containing multiple items may occasionally be delivered in separate packages.

Customers will not be charged additional standard shipping fees because an order is divided into multiple shipments.

11. Lost Packages

If your shipment appears lost, contact support@OpenEase.shop with your order number.

Our team will review the tracking information and, where appropriate, investigate with the relevant carrier.

12. Damaged Deliveries

If merchandise arrives damaged, retain the item and packaging and contact us promptly.

Photographs may be required to document shipping damage.

13. Failed Delivery

A delivery may fail because of incorrect address information, restricted access, unsuccessful delivery attempts, or other circumstances.

Please contact us if you encounter a delivery problem.

14. Shipping Support

For shipping and tracking questions:

Email: support@OpenEase.shop
Phone: (800) 832-3321

OpenEase.shop
6500 Chem. de la Côte St Luc
Montréal, QC H4V 1G2
Canada